We take the protection of our buyers seriously at hobbyDB. Instead of having lengthy, winding buyer protection policies, we have one big policy that works to keep our buyers safe from fraud. Our payment policy.
We do not pay our sellers until the buyer's item(s) is confirmed as delivered and in the condition specified by the seller in their original listing.
This is achieved because of our unique payment process. When a buyer places an order, we immediately collect the payment, but hold it in a safe account until the seller successfully fulfills the order. Only until the order is successfully delivered and in satisfactory condition do we pay the seller.
Issue with an item you received? Check out our refunds and returns article.
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